Privacy Policy

Introduction

At FutureOn Boost, we understand that your personal information matters. This policy explains what data we collect, why we need it, and what we do with it. We operate in Vietnam and follow local regulations, including Decree 13/2023/ND-CP on Personal Data Protection.

When you interact with our machine learning education platform, you share information with us. Sometimes it's obvious – like when you fill out a registration form. Other times it happens in the background – when you visit our site, we collect technical data about that visit. We want you to understand both types of collection.

Information We Collect

We collect different types of information depending on how you interact with our platform. Here's what we gather and why each piece matters.

How We Collect This Data

• Directly from you when you register, contact us, or use our platform
• Automatically through cookies and similar technologies when you browse our website
• From third-party services we integrate with, like payment processors or email providers
• Through your learning activities and interactions with course materials

How We Use Your Information

We don't collect data just for the sake of it. Each piece of information serves a specific purpose in delivering our educational services. Here's what we actually do with your data.

1. Provide Educational Services – We use your registration and learning data to give you access to courses, track your progress, and provide personalized learning experiences. Without this data, we simply can't deliver the education you signed up for.

2. Communicate With You – Your contact information lets us send course updates, respond to questions, and share relevant announcements. We try to keep these communications useful rather than overwhelming.

3. Improve Our Platform – Technical data and usage patterns show us where students struggle or where our site needs improvement. This helps us make better courses and fix problems faster.

4. Process Payments – When you enroll in paid programs, we need your payment information to complete transactions. We work with secure payment processors and don't store full credit card details ourselves.

5. Comply With Legal Requirements – Sometimes we're legally required to keep certain records or respond to official requests. We only share data when genuinely required by Vietnamese law.

Data Sharing and Third Parties

We don't sell your personal information. Period. But we do work with other companies to run our platform, and that means sharing some data with trusted partners. Here's who sees what and why.

We might also share information when legally required – if we receive a valid court order or need to protect someone's safety. And if our company structure changes through a merger or acquisition, your data would transfer to the new entity under the same privacy commitments.

Your Rights and Choices

This is your data, and you have real control over it. Vietnamese data protection law gives you specific rights, and we've built processes to make exercising those rights straightforward.

How to Exercise Your Rights

Email us at support@futureon-boost.com with your request. We'll respond within 15 days for most requests. For account deletion, we need to verify your identity first – we'll walk you through that process when you contact us.

Some rights have limitations. For example, we can't delete data we're legally required to keep, like financial records for tax purposes. But we'll always explain if we can't fulfill a request and why.

Data Security and Storage

We take security seriously because breaches aren't just embarrassing – they can genuinely harm people. Our security measures combine industry-standard technology with careful internal practices.

Physical and Administrative Controls

• Limited employee access to personal data based on job requirements
• Regular security training for all staff who handle data
• Secure data centers with physical access controls
• Regular security audits and vulnerability assessments
• Incident response procedures if something goes wrong

No system is completely immune to attacks. If we experience a data breach that affects your information, we'll notify you promptly and explain what happened, what data was involved, and what steps we're taking.

Data Retention

We don't keep your data forever. Different types of information have different retention periods based on legal requirements and legitimate business needs.

When retention periods end, we securely delete or anonymize data. Deletion means it's gone completely. Anonymization means we strip out anything that identifies you personally, then keep the aggregated information for statistical analysis.

Cookies and Tracking

Our website uses cookies and similar technologies. These small files help the site work properly and let us understand how people use our platform.

Types of Cookies We Use

• Essential cookies – Required for the site to function. These handle login sessions and basic navigation.
• Performance cookies – Show us which pages get visited most and where people encounter problems.
• Functional cookies – Remember your preferences like language settings or course bookmarks.
• Analytics cookies – Help us understand overall usage patterns to improve the platform.

You can control cookies through your browser settings. Blocking all cookies might break some site features, but you can usually block just the non-essential ones. Most browsers let you delete existing cookies and prevent new ones from being set.

Children's Privacy

Our courses target adults and professionals. We don't knowingly collect data from anyone under 16 without parental consent. If you're under 16 and interested in our programs, please have a parent or guardian contact us first.

If we discover we've accidentally collected information from a child without proper consent, we'll delete it promptly. Parents who believe their child's information is in our system can contact us to request removal.

International Data Transfers

We primarily operate within Vietnam, but some of our service providers are based internationally. When we transfer data outside Vietnam, we ensure appropriate safeguards are in place – typically through standard contractual clauses or working with providers who maintain adequate data protection standards.

If you're accessing our platform from outside Vietnam, your data will be processed according to this policy and Vietnamese data protection law. By using our services, you acknowledge this cross-border processing.

Changes to This Policy

Privacy practices evolve as technology changes and laws get updated. We review this policy regularly and update it when needed. When we make significant changes, we'll notify active users by email and post a notice on our website.

The "Last Updated" date at the top of this policy shows when we made the most recent changes. We encourage you to review this policy periodically, especially before sharing new types of information with us.